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Attention music lovers and tech enthusiasts! Get ready to take your passion to the next level and join our dynamic team of professionals. We are seeking individuals who share our love for high-quality audio devices like speakers, sound bars, headphones, and more. If you are someone who wants to be part of a cutting-edge company at the intersection of music and technology, then this is the opportunity you have been waiting for!
We’re on the lookout for a passionate and driven new team member to join our dynamic German Market team within the exciting Sound United Campaign. This is a fantastic opportunity to become part of an international environment where innovation, collaboration, and high-quality customer experience are at the heart of everything we do. You’ll play a key role in supporting and engaging german-speaking customers, representing world-class audio brands, and contributing to a team that values energy, creativity, and growth. If you’re enthusiastic about delivering exceptional service and want to be part of a vibrant, fast-paced setting, we’d love to hear from you!
Your daily tasks:
Provide first-line support to B2C customers on Sound United’s online portfolio of products via multiple contact channels in both German and English.
Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
Action return requests and refunds in a smooth, timely and customer-centric manner.
Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
Proactively spot, drive and convert sales opportunities.
Upsell and cross sell across the designated categories.
Ensure customer satisfaction through end-to-end management of each request.
What we look for:
Fluent level in both written and spoken German & English.
Interest in new technologies and audio devices.
Knowledge of home audio/visual equipment, connections and audio/video formats.
Attention to detail and problem solving skills.
Positive attitude and excellent interpersonal skills.
Previous experience in a direct consumer support or sales role would be a plus.
Technical support experience is an advantage.
